Delivery Information

General information:

We ship from Toronto, Ontario, Canada.

We charge invoice Total after you agree Delivery Charge, appearing in Shopping Cart. Currently we do not offer "pick-up in person".

Safe and simple payment, secured by PayPal.

Order Processing:

Orders are processed generally same day by 3 p.m. EST time Monday – Friday (official holidays excepted).

Delivery date information is provided by the courier company.

Shipping Carrier:

Canada Post

Shipping fees:

For approximate preview on rates see here:

https://www.canadapost.ca/cpotools/apps/far/business/findARate?execution=e1s1#

(For “Sending from”, enter M6J 1W0 or other Toronto West postal code).

Ultimate shipping fee is determined at stage when Shopping Cart is being processed before payment steps.

Shipping time:

Orders are delivered in Canada typically between 2-7 business days, depending on buyer location.

Delivery time is estimated and not guaranteed. Order delay due to extreme weather conditions, postal strikes etc. are out of our control.

BULCAN reserves the right to choose different Shipping Carrier than Canada Post in order to ensure quality on-time delivery.

Under your request we may agree shipping with your Courier Company.

Order cancellation:

If you wish to cancel your order, please contact us on info@bulcan.ca

While shipping process is still running, we will be able to cancel it.

We ship Monday - Friday by 3.30 p.m. If the order you wish to cancel has already been shipped, we cannot cancel it.

Refusing delivery of a package, not claiming a package or wrong address:

Shipping cost will be deducted from refund on packages returned to BULCAN due to wrong address, delivery refusal or unclaimed package in order to cover return expenses.

Damaged products:

If you receive your order damaged, please contact us at info@bulcan.ca within 48 hours of receiving it. Please take and send us pictures of the packaging and the items in it. We will contact you within 48 hours to arrange return and refund.